WHAT IF I DON'T LIKE THE PRODUCT I HAVE ORDERED?
We hope you will like the product, but if by any chance you do not, you can return it to the Scandinavian Futon within 14 days of delivery for a full refund, exclude the cost of return delivery, client covers shipping costs in a case of furniture return.
Simply contact us to notify that you wish to cancel the order, and depending on the goods we can either arrange for it to be collected by our delivery partners or you can return the item(s) to us. We will refund you the cost of the item(s), but you will need to pay for the cost of the item to be collected or returned to us.
WHAT IF THE ITEM IS DAMAGED WHEN IT ARRIVES?
Our supplier always checks your furniture to make sure it's up to our standards before we dispatch it to you, so damage is rare. It is also very important that you inspect your product upon delivery, as we’ll ask you to sign a form confirming that confirms that goods appeared to be in good condition when you received them. If you’re not happy with goods when you inspect them, let our delivery partner know or note this on the form and contact us.
If you realize you are unhappy with the quality after the delivery, or if we've sent you the wrong item, just contact us and our support team will try to find a solution.
Client must pay for the cost of the item to be collected or returned to us, excluding cases when item has been damaged or mistake is made by Scandinavian Futon.
CAN I CANCEL AN ORDER IF I CHANGE MY MIND?
If you change your mind, just simply contact us and we'll cancel your order and give you a full refund. Cancellations made after the dispatch of your item(s) will need to be made at the time of delivery. Once you have notified us of your unwanted item, we will arrange for collection of the item by our courier, who will advise you of a proposed collection date shortly after.
WHAT DO WE CHARGE TO COLLECT ITEMS?
If you need to return an item because it is faulty or as a result of something we have done incorrectly, we will not charge you for the return or collection costs. If, however, you simply change your mind and wish to cancel the order after delivery, you will need to pay the return or collection costs. The return or collection costs vary depending on the item, to find out what they are for your item(s), contact our support team. Please note that the return and collection costs for items are usually higher than the delivery costs.